A publisher has published thirty best online bookstores rated and recommended by customers and checked what consumers praise such stores for and what they complain about. When issuing an opinion, consumers evaluate, among others, speed of order processing, bookshelf Singapore level of customer service, quality of packing, and declare whether they would recommend this store to other buyers. The online book market is divided on the one hand between players who have been operating in the e-commerce industry for a long time, have many retail outlets and are gradually expanding their offer with non-book products – and on the other between online stores that conduct business pure-player (only on the Internet) and focus primarily on publishing and book publications.
How we evaluate online bookstores
According to consumer reviews, the great advantage of online bookstores with their own retail stores is the possibility of a free collection of ordered books by the customer in a selected location bookshelf Singapore. In turn, the great advantage of smaller online bookstores that do not sell offline is specializing in narrow industry topics. As a result, customers will find rare books or sought-after literature on them. Generally, consumers positively assess online bookstores. Nevertheless, among the more than 100,000 opinions we have analyzed, there were complaints about the unethical activities of e-booksellers. For example, such that bookstores carry out orders with a large, two or three weeks delay or if the order concerns several books, only part of the titles are sent to the client and the rest is canceled by the store, about which the client is not informed in time.